This Payment Policy explains how deposits, withdrawals, currencies, verification and related financial matters are handled at kassabet, operated at kassa-bet.org by Innovex Tech Holdings Ltd. (registration number 15736) under licence from the Anjouan Gaming Board. Please read this page in full before transacting on the site.

1. General Principles

kassabet is committed to processing all player deposits and withdrawals securely, fairly and transparently. All financial transactions are subject to the terms set out on this page, the site's General Terms and Conditions, and any applicable bonus terms. By making a deposit or requesting a withdrawal at kassa-bet.org, you confirm that you have read and accept this policy in its entirety.

kassabet operates under the regulatory oversight of the Anjouan Gaming Board. As a licensed operator, we are required to verify the identity of our players, apply responsible-gaming safeguards, and ensure that funds are transacted only through legitimate, player-owned payment methods.

2. Accepted Payment Methods

kassabet accepts the following deposit and withdrawal methods. All methods listed are available at kassa-bet.org subject to availability in your jurisdiction.

kassabet reserves the right to add or remove payment methods at any time. Players will be notified of material changes via the kassa-bet.org website or by direct communication where reasonably practicable.

3. Deposits

3.1 Minimum Deposit

The minimum deposit across all accepted payment methods is €20 (or the equivalent in your transacting currency or cryptocurrency). Deposits below this threshold will not be processed and will be returned to the originating account.

3.2 Deposit Processing

Deposits made by card (Visa, Mastercard, Visa Electron, Maestro), digital wallet (Apple Pay, Google Pay) or Revolut are credited to your kassabet account instantly. Bank transfers typically take 1–3 business days to clear, depending on your financial institution. Cryptocurrency deposits (BTC and USDT) are credited after the required number of network confirmations, which is typically fast but may vary based on network congestion.

3.3 Currency

Deposits may be made in fiat currency (including but not limited to EUR) or in supported cryptocurrencies (BTC, USDT). Cryptocurrency deposits are accepted at the equivalent value in EUR at the prevailing exchange rate at the time of the transaction. Exchange rates are determined by kassabet and may fluctuate; any conversion is confirmed at the point of deposit.

3.4 Fiat and Crypto Accounts

Fiat and cryptocurrency accounts are maintained separately at kassabet. If you deposit using a cryptocurrency method (e.g. BTC or USDT), your account will be designated accordingly and withdrawals will be issued in the same cryptocurrency. You may not mix fiat and crypto within a single account or request a withdrawal in a different currency type from that used for the original deposit. This separation is maintained for compliance and anti-money-laundering purposes.

3.5 Deposit Fees

kassabet does not charge fees for deposits. However, your payment provider, card issuer or banking institution may apply their own charges or foreign-transaction fees. kassabet accepts no responsibility for third-party fees of this nature. For cryptocurrency deposits, standard network (gas) fees apply and are the responsibility of the player.

3.6 Failed or Declined Deposits

If a deposit is declined or fails to reach your kassabet account, please first check with your payment provider. If the issue persists, contact kassabet support via 24/7 live chat, email, WhatsApp or Telegram. kassabet will not credit an account on the basis of a deposit that has not been confirmed as received in our payment systems.

4. Withdrawals

4.1 Withdrawal Method Policy — Same-Method Rule

All withdrawals must be returned to the same payment method used for the original deposit. This rule is absolute and applies to all accounts and all withdrawal amounts. You cannot redirect a withdrawal to a different card, bank account or wallet than the one from which the corresponding deposit was made. This policy exists to prevent fraud and money laundering and is a firm regulatory requirement under kassabet's licence with the Anjouan Gaming Board.

4.2 Minimum and Maximum Withdrawal Limits

Players who have attained top-tier VIP status at kassabet may be eligible for withdrawal limits above the standard daily, weekly and monthly caps. Such exceptions are granted at kassabet's discretion and will be confirmed in writing to the eligible player. All standard withdrawal requests remain subject to the limits above unless a VIP exception has been expressly confirmed.

4.3 Progressive Jackpot Wins

Notwithstanding any standard withdrawal caps, progressive jackpot wins are always paid out in full. Standard daily, weekly and monthly withdrawal limits do not apply to confirmed progressive jackpot winnings. kassabet reserves the right to agree a disbursement schedule with the player in such instances; however, the total amount will be paid without reduction.

4.4 Withdrawal Processing Time

Withdrawal requests at kassabet are processed within 2 business days of approval. Processing time may be extended if the request is pending identity verification (KYC) checks or if additional documentation is required. Once approved and dispatched by kassabet, the time for funds to reach your account depends on your payment provider:

• Cards (Visa, Mastercard, Visa Electron, Maestro): Typically 1–5 business days after kassabet approval, depending on the issuing bank.
• Digital Wallets (Apple Pay, Google Pay) / Revolut: Generally fast once released by kassabet; provider timelines may vary.
• Bank Transfer: Up to 3–5 business days after kassabet approval.
• Cryptocurrency (BTC, USDT): Subject to network confirmation times; typically fast once broadcast to the network.

4.5 Withdrawal Fees

kassabet does not levy withdrawal fees on standard transactions. For cryptocurrency withdrawals, applicable blockchain network fees may be deducted from the withdrawal amount or passed on to the player, depending on prevailing network conditions. Third-party fees charged by your bank or payment provider remain your responsibility.

4.6 Requesting a Withdrawal

Withdrawal requests must be submitted through the cashier section of your kassa-bet.org account. Requests are reviewed in the order they are received. kassabet may contact you by email, live chat or other registered contact method if further information or documentation is required before a withdrawal can be approved.

4.7 Withdrawal Restrictions — Bonus Funds

Bonus funds and winnings derived from bonus funds are subject to wagering requirements before they are eligible for withdrawal. All welcome package bonuses carry a wagering requirement of ×40. The Live Deposit Bonus carries a wagering requirement of ×15. Sport welcome bonuses carry a wagering requirement of ×10 at minimum odds of 2.0. Full details of wagering requirements are set out in the relevant bonus terms. kassabet will not process withdrawals of bonus-derived funds until all applicable wagering has been completed. The maximum bet whilst wagering a casino bonus is €5, and the maximum cashout from any single bonus is ×10 the bonus amount.

5. Know Your Customer (KYC) — Identity Verification

5.1 Why We Verify

As a licensed operator regulated by the Anjouan Gaming Board, kassabet is legally required to verify the identity of all players before processing withdrawals and, in certain circumstances, before processing large deposits. These requirements exist to prevent money laundering, fraud, underage gambling and other financial crime. Verification is mandatory; accounts that cannot be verified to kassabet's satisfaction may have withdrawals suspended pending resolution.

5.2 When Verification Is Required

We may request identity documents at any of the following points:

• Upon registration or account opening.
• Before your first withdrawal is processed.
• When your total withdrawals reach a threshold determined by kassabet's compliance procedures.
• When the volume, frequency or nature of transactions triggers an internal review.
• At any time kassabet's compliance team deems it necessary to protect the integrity of the account or the platform.

5.3 Documents We May Request

To verify your identity and payment methods, we may ask for one or more of the following:

• Proof of Identity: A valid government-issued photo ID such as a passport, national identity card or driving licence.
• Proof of Address: A recent utility bill, bank statement or official correspondence dated within the last three months, showing your full name and residential address.
• Proof of Payment Method: A photograph or screenshot of the card or account used to deposit, showing the name and last four digits (other digits may be obscured). For cryptocurrency accounts, proof of wallet ownership may be requested.
• Source of Funds / Source of Wealth: For high-value transactions, kassabet may request evidence of the legitimate origin of funds, such as payslips, bank statements or other financial documentation.

5.4 Verification Timelines

kassabet aims to complete standard KYC checks within a reasonable timeframe once all requested documentation has been received in a satisfactory format. Players are advised to submit clear, legible copies of all documents. Incomplete or illegible submissions will delay the verification process. During the verification period, withdrawal requests may be placed on hold until the process is completed.

5.5 Consequences of Failed Verification

If a player is unable or unwilling to complete the required verification process, kassabet reserves the right to suspend withdrawal functionality, restrict account activity or, where required by applicable law and our licence obligations, close the account and return any uncontested real-money balance via the original deposit method, subject to any applicable deductions required by law.

6. Anti-Money Laundering (AML) Policy

kassabet maintains a strict Anti-Money Laundering policy in accordance with its obligations under the Anjouan Gaming Board licence. All transactions are monitored for unusual patterns. kassabet reserves the right to report suspicious activity to the relevant authorities and to freeze account funds pending investigation where required by law. Players must not use kassabet to transfer, conceal or launder the proceeds of illegal activity. Any attempt to do so will result in immediate account suspension and reporting to relevant authorities.

To protect all players and the integrity of the platform, kassabet applies the following controls:

• All deposits must originate from a payment method registered in the player's own name.
• Third-party payments — deposits or withdrawals made on behalf of another person — are strictly prohibited.
• Players may hold only one account at kassa-bet.org. Duplicate accounts will be closed and associated balances may be voided.
• The same-method withdrawal rule (see Section 4.1) is maintained as a core AML control.

7. Responsible Gambling and Deposit Controls

kassabet is committed to promoting responsible gambling among all players at kassa-bet.org. Financial controls are an important part of this commitment. Players are encouraged to set deposit, loss and session limits to manage their gambling activity. These tools are available within the account settings section of kassa-bet.org.

The cashback and rakeback promotions available to kassabet players include qualifying conditions tied to responsible-gambling indicators. Daily cashback (5–15% on net losses, dependent on VIP level, with no wagering requirement) is available to players whose balance is under €10 and whose total withdrawals do not exceed 60% of total deposits. These parameters are designed to ensure that cashback benefits those who may be experiencing losses, not those who are consistently withdrawing more than they deposit.

If you feel that your gambling is causing harm to yourself or others, please make use of the self-exclusion, cooling-off or limit-setting tools available at kassa-bet.org, or contact our support team at any time via 24/7 live chat, email, WhatsApp or Telegram. You may also seek independent assistance from recognised responsible-gambling organisations.

8. Chargebacks and Disputed Transactions

Players who have a genuine dispute about a transaction at kassabet should contact our support team in the first instance via live chat, email, WhatsApp or Telegram. We will endeavour to resolve all disputes promptly and fairly.

Initiating a chargeback through your payment provider without first attempting to resolve the matter with kassabet is a breach of our Terms and Conditions. Where a chargeback is filed, kassabet reserves the right to suspend the account pending investigation, recover any associated bonus winnings, and report the matter to payment processors and relevant authorities where fraud is suspected. Chargebacks that are found to be fraudulent or in bad faith may result in permanent account closure.

9. Errors and Technical Faults

In the event of a technical error, system fault or erroneous transaction, kassabet reserves the right to void affected transactions and restore account balances to their correct state. Players will be notified where this affects their account. kassabet is not liable for losses caused by payment-processor outages or network failures outside our control, but will work with affected players to resolve such issues as quickly as possible.

10. Changes to This Policy

kassabet reserves the right to amend this Payment Policy at any time. Material changes will be notified via kassa-bet.org or by direct communication. Continued use of the site following notification of changes constitutes acceptance of the updated policy. This policy was last reviewed in 2025 and reflects the platform's operating terms as at that date.

11. Contact Us

If you have any questions about this Payment Policy or about a specific transaction on your account, please contact the kassabet support team. We are available around the clock via the following channels:

• Live Chat: Available 24/7 directly at kassa-bet.org
• Email: Via the contact address listed in the Help section of kassa-bet.org
• WhatsApp: Details available in the Support section of kassa-bet.org
• Telegram: Details available in the Support section of kassa-bet.org